Customer support
Pick and Chop, by Pick and Chop, Inc.
This page is for customers of Pick and Chop, the food ordering app and website operated by Pick and Chop, Inc. It applies to orders placed on pickandchop.com and in the Pick and Chop app on Google Play and the App Store.
Contact us
Send us a message with the form below and we will reply by email. Include your order number if your question is about an order; it is in your confirmation email and text.
Help with an order
- Where is my order? Open the tracking link in your confirmation email or text to see its status live.
- Questions about the food, such as ingredients or allergies, are best answered by the restaurant. Its phone number is on your order page.
- Canceling. A scheduled order can be canceled from its order page, or from the cancel link in your confirmation, until it is sent to the restaurant. The page shows exactly what is refunded before you confirm. After that, send us a message with the contact form; an order cannot be canceled once the restaurant has started preparing it.
Refunds
If something was missing, wrong, damaged, very late or never arrived, open your order page and choose Report a problem. You can add photos. We confirm it is your order with a code sent to the phone number on the order. You can also use the contact form with your order number.
- Please report a problem within 24 hours of delivery or pickup.
- We review each request and may issue a full or partial refund, or Pick and Chop credit. Sending a request does not move any money by itself; we tell you the decision.
- A refund goes back to the card or wallet you paid with. Your bank usually shows it within 5 to 10 business days.
The full rules are in section 7 of our Terms of Service.
Your account and deleting it
- In the app: go to Settings and choose Delete account. Your account is deleted at once.
- On the web: use the form on our Delete your account page. You do not need to sign in. That page also lists what is deleted and what we must keep, and for how long.
- By message: use the contact form with the email address of your account.
To stop marketing messages only, use the unsubscribe link in any email or reply STOP to any text. How we handle personal data is in our Privacy Policy.