Pick and Chop

Privacy Policy

Effective Date: March 2026

Pick and Chop, Inc. ("we," "us," or "our") operates the Pick and Chop food delivery platform (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile applications, or interact with our services. By using the Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

  • Account information: Name, email address, phone number, and password when you create an account.
  • Order information: Delivery address, order details, special instructions, and order history.
  • Payment information: Credit or debit card numbers, billing address, and other payment details. Payment information is processed and stored by our third-party payment processor (Stripe) and is not stored on our servers.
  • Communications: Messages, feedback, reviews, and support inquiries you submit through the Platform.
  • Marketing preferences: Email subscription preferences and promotional opt-in choices.

Information Collected Automatically

  • Device information: IP address, browser type, operating system, device identifiers, and screen resolution.
  • Usage data: Pages visited, links clicked, time spent on pages, search queries, and referring URLs.
  • Location data: Approximate location based on IP address. Precise location data is collected only with your explicit consent for delivery address suggestions and restaurant proximity features.
  • Cookies and similar technologies: We use cookies, web beacons, and similar technologies to enhance your experience and collect usage data. See the Cookies section below.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your food orders
  • Facilitate delivery, pickup, and curbside services
  • Send transactional communications including order confirmations, status updates, delivery notifications, and receipts
  • Provide customer support and respond to inquiries
  • Process payments and prevent fraud
  • Personalize your experience, including restaurant recommendations and search results
  • Send marketing communications about promotions, new restaurants, and platform updates (with your consent)
  • Analyze usage patterns to improve the Platform and develop new features
  • Enforce our Terms of Service and comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following parties:

  • Restaurant vendors: We share your name, order details, and delivery or pickup instructions with the restaurant preparing your food. For pickup and curbside orders, we share your name and contact information so the vendor can coordinate handoff.
  • Delivery drivers: We share your name, delivery address, phone number, and order details with drivers assigned to deliver your order.
  • Payment processors: We share payment information with Stripe to process transactions securely.
  • Service providers: We share information with third-party service providers who assist with email delivery (AWS SES), SMS communications (Twilio), mapping and directions (Google Maps), analytics, hosting, and other operational needs.
  • Legal compliance: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Pick and Chop, our users, or others.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. Order history and transaction records are retained for at least 7 years for tax and legal compliance purposes. You may request deletion of your account and associated personal data at any time, subject to our legal retention requirements.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete personal information.
  • Deletion: Request that we delete your personal information, subject to certain exceptions.
  • Opt-out of marketing: Unsubscribe from marketing emails by clicking the unsubscribe link in any marketing email, or by contacting us. You may opt out of SMS marketing by replying STOP.
  • Data portability: Request your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, contact us at hello@pickandchop.com. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use the following types of cookies:

  • Essential cookies: Required for the Platform to function, including session management, authentication, and security.
  • Functional cookies: Remember your preferences such as delivery address, service mode, and language settings.
  • Analytics cookies: Help us understand how you use the Platform so we can improve it. We use privacy-focused analytics tools.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us at hello@pickandchop.com.

9. Third-Party Links

The Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

10. State-Specific Rights

California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act, including the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

Georgia Residents

We comply with all applicable Georgia data protection laws. Georgia residents may contact us to exercise their data rights.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or via email. The "Effective Date" at the top of this policy indicates when it was last revised. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Pick and Chop, Inc.
Email: hello@pickandchop.com